Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Company or organization name
• Mobile or telephone number
• Email address
• Business address
• Product or manufacturing requirements
• Enquiry details and messages
• Information voluntarily provided through contact or enquiry forms

We may also collect limited technical information such as IP address, browser type, device information, pages visited, and general website usage data.

How We Use Your Information

We may use the information you provide to:

• Respond to enquiries and requests
• Understand your pharmaceutical or nutraceutical manufacturing requirements
• Provide information about our products and services
• Prepare quotations or discuss business requirements
• Communicate regarding manufacturing enquiries and business opportunities
• Improve our website, services, and customer experience
• Maintain business records
• Protect our website against misuse or unauthorized activity
• Meet applicable legal or regulatory requirements

Business Enquiries

If you contact us regarding third-party pharmaceutical manufacturing, nutraceutical manufacturing, white labelling, product supply, or export requirements, we may use the information you provide to understand your requirements and communicate with you.

For example, if you submit an enquiry for a particular product, our team may use your contact details to discuss product specifications, availability, quantities, packaging, pricing, and other relevant business requirements.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality and understand how visitors use the website.

Cookies may help us:

• Remember certain website preferences
• Improve website performance
• Understand visitor behaviour
• Analyse website traffic
• Improve user experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Service providers who help us operate our website or business
• Professional advisors where required
• Relevant parties when necessary to provide requested services
• Government authorities or regulatory bodies when legally required
• Law enforcement authorities where required by applicable law

Any sharing will be limited to the purpose for which it is required and subject to applicable legal requirements.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or resources. These websites may have their own privacy policies and practices.

We are not responsible for the privacy practices, security, content, or policies of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain business records, resolve enquiries, protect our legal interests, or comply with applicable legal and regulatory obligations.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing relies on consent
• Ask questions about how your information is used

To make a privacy-related request, please contact us using the details provided below.

Children's Privacy

Our website is primarily intended for businesses, pharmaceutical companies, healthcare organizations, distributors, and other professional users.

We do not knowingly collect personal information from children for marketing or business purposes. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically.